Leverage for Leaders Policies

International Coaching Federation Policies

The following policies are designed to create clarity and safety for our students and trainers. We are committed to an excellent experience for everyone.

Grievance Policy

Leverage for Leaders seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behavior. All grievances will be addressed to the best of our ability to prevent further problems. A process for filing grievances can be found below:

  • A participant should first attempt to resolve the issue directly with the educator/trainer, staff, or participant with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to step 2.
  • If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the program administrator within 7 days. The program administrator will review the issue and talk to the student within 7 days of receiving the complaint. The program administrator will work with all parties involved to resolve the issue.
  • If a participant does not feel the issue is resolved, a written request for an appeal should be sent to Leverage for Leaders for review. This appeal should include the original complaint and reason(s) the participant is unsatisfied with the resolution attempt(s). Appeals are reviewed and a written response will be provided to the participant within 30 days. Appeal decisions are final within Leverage for Leaders. If your concern is still not resolved, you may contact the Arizona Department of Veterans’ Services, State Approving Agency, at saa-special@azdvs.gov. If you are using VA education benefits, you may also submit a complaint through the VA GI Bill School Feedback Tool on the VA website.

 

Complaints Policy

If you are having a disagreement, challenge, dispute or other grievance with a particular trainer in our program, please address your issues directly with your trainer. If you are still not satisfied, then, send an email to our Founder, Karen Cappello at karen@karencappello.com or if you want to talk, leave a voice mail at 520-299-0001.

We are obligated to report all complaints that pertain to these policies to the Center for Credentialing and Education within sixty (60) days of our initial knowledge of the complaint.

Illness Policy

Your Certificate of Completion and your ICF credential application depend on completing all 60 hours, so it is important that you are present at all course meetings. If you have an emergency or become ill and are not able to attend a coaching session, please contact your instructor and our course administrator immediately at concierge@leverageforleaders.com. Within 14 days, you will be expected to review the session recording, complete the session materials, and send a written report to make up for the missed session.

If you need to miss more than 10 hours of the course, you will have the option to work with the instructor to cover the missed material at your own expense or register for another course. If you miss mentor coaching, you will need to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching Federation requirements.

Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to the instructor and the Leverage for Leaders administrator at concierge@leverageforleaders.com.

Partial Completion Policy

Leverage for Leaders will offer credit for partial completion of a course. The number of hours awarded will depend on the number of hours of curriculum received. If you are interested in receiving partial credit for a course in which you are currently or were previously enrolled, please contact our administrator at concierge@leverageforleaders.com no more than 30 days after the course has ended. Please include details about the course in which you were enrolled, the number of credit hours you are seeking, and any additional relevant information. If approved, you will receive a certificate of credit from Leverage for Leaders indicating the number of training hours completed.

 

Participation Policy

Success in our program requires full commitment by all participants. By enrolling in this course, participants agree to being fully present during all sessions and participate to the best of their ability. This includes arriving on time, abiding by the code of conduct, and engaging in course activities.

 

Attendance

Your Certificate of Completion and your ICF credential application depend on completing all 60 hours, so please attend every session. An absence is excused when it is caused by illness, a family emergency, military duty, or another serious reason, and you tell your instructor and concierge@leverageforleaders.com before the session or within 48 hours after it. Any other absence is unexcused. Arriving more than 15 minutes late or leaving more than 15 minutes early is recorded, and the time must be made up.

Within 14 days of any absence, review the recording, complete the session materials, and send a written report. Missing more than 10 hours in total is excessive: you may work with your instructor to cover the material at your own expense or join a later cohort. If absences become excessive and are not made up within 30 days, your enrollment is interrupted, and you may return in a later cohort after agreeing to a written plan with the Training Director. If you miss mentor coaching, you will need to arrange and pay for individual mentor coaching to complete the required 10 hours.

Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to the instructor and the Leverage for Leaders administrator at concierge@leverageforleaders.com.

 

Course Engagement

Our courses are designed to be interactive and engaging for our participants. It is therefore an expectation that you participate in course activities, including dialogue with the course instructor and peers, mock coaching activities, and experiential learning exercises. If you are unable to participate in an activity, please inform your instructor as soon as possible. Please refer to the code of conduct for additional details.

 

Code of Conduct

Participants are expected to conduct themselves in a professional manner during all sessions. This includes, but is not limited to:

  • Arriving on time to all sessions.
  • Attending all live sessions and mentor coaching sessions.
  • Having your camera on for virtual live sessions.
  • Participating fully in all sessions and mentor coaching sessions. This includes being prepared for the session, involving yourself in discussions and activities, assuming responsibility for your learning, and contributing to the learning of others.
  • Engaging in discussions with integrity and honesty.
  • Being respectful of your fellow participants and instructors, including silencing your cell phone, not texting, and other disruptive behaviors.

 

Payment/Fees Policy

Seats are offered to admitted applicants in the order their deposits are received. Your seat is confirmed when we receive your $500 deposit, which is applied to your tuition, and your enrollment is complete when we receive full payment. Payment plan options are available; please ask our team for details. We accept Stripe, Zelle, PayPal, and check. All payment will be in USD.

 

Refund Policy

If you withdraw from the program for any reason, we must receive that request in writing at concierge@leverageforleaders.com.

If you withdraw within 3 business days of signing, you receive a full refund. If you withdraw before the program starts, you receive a full refund minus the $500 deposit. After the program starts, you receive a pro-rata refund of tuition for the hours you have not completed. Refunds are paid within 30 days of the date we receive your written request.

 

Transfer of Credit Policy

During your admissions interview, we review the written record of your prior education and training, including military training and any prior coach training, and record our evaluation in your file. We do not grant credit for prior training, because the ICF requires that the coach-specific training hours for a credential be completed within an accredited program. Questions may be sent to concierge@leverageforleaders.com.

 

Diversity, Inclusion and Belonging

The ICF Global Board of Directors approved the ICF Statement of Diversity, Inclusion, Belonging and Justice in July 2020. Staff and volunteer leaders from ICF’s six family organizations subsequently cosigned the statement. This statement of principles reflects a position we invite every ICF Member, Credential-holder and accredited provider to subscribe to.

ICF Members and Credential-holders live and work in more than 140 countries and territories. ICF is a vibrant global community committed to the shared vision of making coaching an integral part of a thriving society. Our mission is to lead the global advancement of coaching. To do this, we must reflect on our blind spots and be aware of opportunities for improvement. We cannot ignore the challenges that many coaches and coaching clients face due to systemic problems in their communities.

As members of the ICF community, we ascribe to the core values of integrity, excellence, collaboration and respect. The foundation of these values is a shared commitment to diversity, inclusion, belonging and justice.

We will place diversity, inclusion, belonging and justice at the forefront of every decision we make within our Association. As we continue the journey toward our vision, we will recommit ourselves to valuing the unique talents, insights and experiences that every coach and client brings to the world.

 

Non-Discrimination Policy

It is the policy of Leverage for Leaders that:

  • Recruitment and hiring of all personnel is conducted without discrimination against any individual with regard to race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
  • All staff and personnel will not discriminate against any employee or participant because of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
  • All individuals are welcome to participate regardless of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
  • All employees, students, and other participants should be able to enjoy an environment free of discrimination and harassment. This includes, but is not limited to, discrimination or harassment in the areas of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. Our organization does not and will not tolerate conduct by any employee, student, volunteer, contractor, visitor, or vendor which unreasonably interferes with an individual’s ability to learn in a welcoming environment.

Participants who wish to report discrimination are encouraged to follow the grievance policy outlined on this page. Leverage for Leaders will promptly investigate all claims and reports of inappropriate conduct.

 

Statement on Ethics, Integrity, Transparency

As an ICF Accredited provider, our organization adheres to and emphasizes the International Coaching Federation Code of Ethics. The ICF Code of ethics describes the ICF core values, ethical principles, and standards of behavior for all ICF professionals. Meeting these ethical standards of behavior is the first of the ICF core coaching competencies. You can read more about the ICF Code of Ethics here.

Additionally, Leverage for Leaders commits to acting with integrity and transparency. We hold ourselves and our participants to the highest level of integrity and strive to be as transparent as possible by explicitly stating measures being taken to provide programs in an ethical manner.

We do not believe in using manipulative or dishonest sales tactics and strive to provide a safe and ethical sales process. Further, we work to provide fair and equitable pricing for all programs to ensure access and quality of coaching education.

Center for Credentialing and Education Policies

The following policies are designed to create clarity and safety for our students and trainers. We are committed to an excellent experience for everyone.

Refund Policy

If you withdraw from the program for any reason, we must receive that request in writing at concierge@leverageforleaders.com. If you withdraw within 3 business days of signing, you receive a full refund. If you withdraw before the program starts, you receive a full refund minus the $500 deposit. After the program starts, you receive a pro-rata refund of tuition for the hours you have not completed. Refunds are paid within 30 days of the date we receive your written request.

Complaints Policy

If you are having a disagreement, challenge, dispute or other grievance with a particular trainer in our program, please address your issues directly with your trainer. If you are still not satisfied, then, send an email to our Founder, Karen Cappello at karen@karencappello.com or if you want to talk, leave a voice mail at 520-299-0001.

We are obligated to report all complaints that pertain to these policies to the Center for Credentialing and Education within sixty (60) days of our initial knowledge of the complaint.

Accessibility Policy

Leverage for Leaders is committed to conducting all programs in a manner consistent with the requirements of the Americans with Disabilities Act (ADA) and similar state, federal and local laws, and provide reasonable and appropriate accommodations to training course trainees with qualifying disabilities. This includes physical, visual and auditory disabilities, consistent with applicable legal requirements.

If you are in need of  appropriate accommodations, email  with your request.

Satisfaction Policy

During the course of your program, if you have any concerns or complaints that require our attention, please start your discussion with your trainer. If that is not possible, you are uncomfortable doing so or you don’t get satisfaction, then please contact me, the founder, at karen@karencappello.com or call me at 520-299-0001. I will get back to you within 48 hours and we will work out a solution.

Non-discrimination Policy

Leverage for Leaders does not discriminate against any individual or group with respect to any service, course, or activity on the basis of gender, race, creed, national origin, sexual orientation, religion, age, organizational membership, or any basis prohibited by law.

Confidentiality Policy

Leverage for Leaders is committed to  protect the confidentiality of information related to course trainees, including the identity of trainees, and the information and materials submitted by trainees.

Conduct Policy

All representatives of the program must communicate and interact with all parties in a professional and appropriate manner.

Code of Ethics

Leverage for Leaders is committed to adhering to the ICF and CCE Code of Ethics.

Registered Provider